Privacy Policy
KLM Solicitors is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information.
If you have any questions or require further information regarding privacy matters, please contact us by email at admin@klmsolicitors.com.au or write to us at:
KLM Solicitors
Level 7, 102 Adelaide Street
Brisbane City, Queensland, 4000
1. Who we are
KLM Solicitors (ABN 37 603 960 621) is a boutique Queensland law firm specialising in family law and domestic violence matters. Our main office is located at Level 7, 102 Adelaide Street, Brisbane City, Queensland, 4000.
2. Why we collect your personal information
We collect personal information to:
Respond to and process your enquiries or requests;
Provide legal services and customer support;
Fulfil any other reasonably expected purpose directly related to the services we provide.
For all other purposes or disclosures, we will seek your explicit consent. If you do not provide the requested information, this may limit our ability to adequately provide the services you require.
3. What personal information we collect
We may collect personal information including your name, address, phone number, email, and other details relevant to providing legal services. Your information is securely stored and accessed only by authorised personnel at KLM Solicitors.
4. How we collect your information
We collect personal information by lawful and fair means, including through online enquiry forms, emails, telephone conversations, or in-person meetings.
Where practicable, we collect personal information directly from you. If we collect your information from a third party, we will take reasonable steps to inform you, unless doing so would pose a serious threat to someone's health or safety.
5. How we use Cookies
Cookies are small data files used by your browser to track website interactions. We use cookies to analyse website usage through Google Analytics. This information is non-identifiable and solely assists us in improving our website experience.
6. Testimonials and comments
We may publish testimonials or feedback provided by you through platforms like Google My Business. Published feedback will not include identifiable personal information without your explicit consent.
7. Disclosure of your personal information
We generally do not share your personal information with third parties unless necessary for providing our legal services. If required, we will only share information responsibly, securely, and in compliance with privacy laws.
8. Anti-spam policy
KLM Solicitors will never sell or rent your personal information, including your email address. We only send communications relevant to your interactions with our business or that you have explicitly consented to receive.
9. Opting out of communications
You may opt out of receiving marketing communications from us at any time by clicking the ‘unsubscribe’ link provided in our emails or by contacting us at admin@klmsolicitors.com.au. Communications directly related to ongoing legal services will continue unless otherwise advised.
10. Secure storage of personal information
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your privacy and data security are of utmost importance to us.
11. Retention of your data
Personal information is retained only for as long as necessary for the purposes it was collected or as required by law. Information no longer needed is securely destroyed or permanently de-identified.
12. Your rights regarding your data
You may request access to your personal information held by us. Where information involves multiple parties, we may provide it in an edited form to protect privacy. To make an access request, contact admin@klmsolicitors.com.au.
13. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact us:
KLM Solicitors
Level 7, 102 Adelaide Street
Brisbane City, Queensland, 4000
Email: admin@klmsolicitors.com.au